Frequently Asked Questions
Find answers about accounts, orders, digital delivery, licences, installation, support, refunds and responsible software use.
Everything you usually ask us
Grouped by topic. If your question is not here, our support team replies within 2–3 hours.
Quick Help
What is BTCMLTAI?
BTCMLTAI is a digital software website providing digital trading software, market-analysis tools, general educational video guides, digital delivery, installation guidance, and product support.
Is BTCMLTAI a broker or investment service?
No. BTCMLTAI does not provide brokerage, personalised investment advisory, portfolio management, fund management, or client-account management services. We do not accept or manage client trading funds.
Do BTCMLTAI products guarantee profit, accuracy, or monthly returns?
No. BTCMLTAI does not guarantee profit, income, accuracy, fixed or monthly returns, loss recovery, capital protection, or any specific trading result. Trading results can vary and losses are possible.
Are software outputs or indicator indications investment advice?
No. Depending on the product, software may display rule-based chart indications or execute predefined software logic. These outputs are software functions and are not personalised investment recommendations or instructions to buy, sell, or hold a financial product.
Account Help
How do I create an account?
Select Create an account on the login page, enter your name, email, phone number and a password, then sign in. Your account lets you track orders and delivery details.
Do I need an account to buy software?
Yes. Checkout requires a signed-in account so your order, licence and delivery files are linked to you.
I forgot my password.
Contact our support team through the chat widget or the contact page. We will verify your identity and help you regain access.
Order Support
How are digital products delivered?
Instantly. After your payment is verified you receive the EA or tool files, licence details and installation guidance by email, normally within 2 to 3 hours.
How do I pay?
We accept USDT (BEP20). Send the exact amount to the wallet address shown at checkout, then submit your transaction hash and a payment screenshot.
How long does verification take?
Most orders are verified within 2 to 3 hours during support hours.
Software Access
Which platforms do you support?
Products are built for MetaTrader 4 and MetaTrader 5. Each product page states its supported platform, timeframe and instruments.
Do you offer refunds?
Refund eligibility depends on the product terms and whether the software has been delivered and used. See our Refund Policy for the current conditions.
Should I test software before live use?
Yes. Always validate any EA on a demo account first, start with conservative settings, and never trade with funds you cannot afford to lose.
Policies & Refunds
How do licences work?
Each purchase grants a single-account licence. The licence terms are stated on the product page before you order.
What does your risk disclosure cover?
Forex, CFD, leveraged and automated trading involve a high risk of financial loss. Software outputs and educational content are general information only.
Does BTCMLTAI recommend a specific broker?
No. Customers independently choose their broker, account type, leverage, lot size and risk controls.
Still need help?
Send us your question and our support team will get back to you within 2 to 3 hours. You can also use the chat widget on any page for a quicker reply.